Translation and Support Services

Translation and Support Services


If you cannot speak Chinese, we will make a free translator available for you. Our translators have specific skills and the necessary medical terminology.

Translation Service Includes:

Service Description

1) Medical treatment translation.

2) Assistance in your daily life outside the clinic.

Taxi

Free airport pickup. But departures are to be paid for by the patient. And any local taxi service is to be paid for by the patient as needed.

Accommodation

1) Reservation for a hotel or an apartment.

2) Selecting the preferred room and facilities.

3) Assisting a patient with check-in procedures.

4) Escorting the patient to the local police department for required registration.

Translation 

Full translation during medical treatment sessions.

Daily Assistance

1) Helping the patient to become familiar with the area.

2) Shopping. 

3) Gymnasium.

4) Dining - Restaurants & Hotels.

5) Banking - Foreign exchange, cash T/C, etc.

6) Visa extension. 

7) Medical exams outside the clinic (Ultrasound and/or TCM therapy).

Phone Reservation

Full assistance with translation, registration and payment.

Medical Records

Preparation of a treatment expense list and treatment records.

Note:

1) The translation telephone support from 8:00 AM to 9:00 PM for assistance for any daily needs. After-hours support 9:00 PM to 8:00 AM for emergency only.

2)Translator(s) will not provide any medical diagnoses or analysis opinions.

3) Translation travel escort service (sightseeing, etc.) will be based on availability of the translators, and will be charged the translation fee.

After-hours and emergency care:

If you need emergency care after-hours, you can do as follows: First, you call the Clinic’stranslatorphone number ( Xiangtan clinic:+86 186-73216429; Changsha clinic: + 86-137-55164022) to tell the translator about your emergency condition and then you will be called back shortly after with guidance from the doctor. Secondly, if the doctor thinks that it is necessary for you to return to the Clinic for emergency treatment, you should return as soon as possible. But if the doctor thinks your condition requires specialist attention, they will accompany you to hospital for treatment. You may need to pay for this emergency treatment cost.

2015-10-07 Admin